Frequently Asked Questions & Contact

We track each of our orders in real time. We allow you to follow the progress of your order directly from the account interface, accessible at https://www.awakningjewelry.com/account.

In addition, if you wish to track the delivery of your parcel, you only have to click on the "Track" button corresponding to your order, displayed on the same page.

If you have any questions about your order, don't hesitate to contact us at contact@awakningjewelry.com or via our contact form at https://www.awakningjewelry.com/pages/contact-us.

At each stage of the purchasing process, we inform you of the delivery method you have chosen or the expected delivery period:

• on each product page
• in the cart
• during the checkout in the "Shipping" tab
• on the "Thank You" order page
• in the order confirmation email
• in the shipping confirmation email

Once the package(s) is shipped, you will be able to track the package(s):

• by clicking on the "Track" button in your account interface, accessible at the address https://www.awakningjewelry.com/account
• directly at the address https://www.awakningjewelry.com/apps/trackorder by entering your email address and your order number or tracking number

Also, you can get in touch with us if you have any questions about the delivery date by sending us an email at contact@awakningjewelry.com or by filling in the contact form at https://www.awakningjewelry.com/pages/contact-us.

All our shipments are made internationally. For each country, we choose the fastest and most reliable carrier available, at an affordable cost and with tracking service.

Here are our deadlines for the following countries for our jewelry (add 1 to 3 days processing time):

Here are our deadlines for the following countries for our 108 Malas Beads (add 1 day of treatment):

Please note that these are estimates only. Delivery times may be slightly longer due to public holidays or vacations in the countries concerned or during peak periods such as the Christmas period.

If you would like a more accurate estimate for these countries or for countries not listed here, please feel free to contact us at contact@awakningjewelry.com or from our contact form at the address https://www.awakningjewelry.com/pages/contact-us

Awakning and its partners choose the best carrier every day based on the destination country. We ship our parcels in standard shipping, always with tracking.

We are here to help you! Contact us as soon as possible. We will find out where your parcel is and whether you are able to receive it. If not, send you back all the items in your order first.

If you encounter this problem, please contact us at contact@awakningjewelry.com or via the contact form at https://www.awakningjewelry.com/pages/contact-us. Explain the problem and provide us with your order number.

For further information on this issue, you can also consult the "Article 8.9 Exceeding the Delivery Time" of our Terms & Conditions of Sale.

We process your order very soon after receiving it. However, for security reasons, it takes us 30 minutes to transmit your order to our partners for preparation. This time window also allows you to contact us if you wish to cancel or change your order. 

If you contact us after this period, we cannot guarantee that your request can be processed in time by our partners. This is because they will probably have already processed your order.

If you wish to cancel or modify your order, please contact us as soon as possible at contact@awakningjewelry.com or via our contact form at https://www.awakningjewelry.com/pages/contact-us and please tell us your order number and your request.

• Of course you can! But if you have just order, be quick! Contact us immediately. In fact you have a security period of 30 minutes to ask for any changes about your order. Please contact us at contact@awakningjewelry.com or via our contact form at the address https://www.awakningjewelry.com/pages/contact-us and tell us your order number and the correct shipping address.
  
  If you contact us after this time frame, we cannot guarantee that your request can be processed in time by our partners. This is because they will probably have already processed your order.


• If your request does not concern an order, you can change your shipping address without stress from your account interface to https://www.awakningjewelry.com/account, then click on "View Addresses", then on "edit" for the "default" address, and modify it to your liking.

As an international spiritual brand, we strive to make our products accessible to as many people as possible. That's why we charge, depending on the country, a low basic shipping fee, up to 4 dollars maximum, we'll cover the difference if the shipping fee is higher.

To make it easier for our customers to purchase multiple products, we offer free shipping to all countries for orders from $40.

Here are our costs for the following countries for our Jewelry (order under $40):

Here are our costs for the following countries for our 108 Malas Beads (order under $40):

Please note that shipping costs may vary according to the evolution of international shipping costs of each country's postal services. However, we will limit them to $4.00 to keep our products accessible to as many countries as possible.

If your country does not appear here and you would like us to check to open it for shipping and get an estimate of the shipping cost, feel free to contact us at contact@awakningjewelry.com or from our contact form at the address https://www.awakningjewelry.com/pages/contact-us.

To make it easier for our customers to order multiple items at once, we have decided to offer free shipping to all countries for all orders from $40.

To qualify for free shipping, there is nothing to do, the operation is automatically applied and displayed repeatedly throughout the checkout sales funnel. Just follow your path without worrying about it.

If this offer fails to apply to your order, please contact us from our contact form at the address https://www.awakningjewelry.com/pages/contact-us.

As we strive to make our products accessible to everyone, regardless of country, skin color, differences, we remain open to any customer living in a country other than those we have already granted and listed below, as to whether we can deliver.

Here are the countries we already have accepted:

• United States & Territories
• France
• Canada
• United Kingdom
• Australia
• South Africa

If your country is not listed above, feel free to contact us so that we can verify its eligibility for delivery, by sending us an email at contact@awakningjewelry.com or via the contact form accessible at the address : https://www.awakningjewelry.com/pages/contact-us.

For further information on international deliveries, you can consult the "Article 8.2 Delivery Zones" of our Terms & Conditions of Sale.

Our headquarters are based in France, within the European Union, where the founder of the brand, Laurent Dubosq, designed it. Thus, we carry out our activity within the framework of the French and European laws. We have opened a mailbox in the state of Nevada in the United States to facilitate any return for our customers in the Americas.

Here are our information in details:

French Head Office:
AWAKNING JEWELRY
49 RUE NATIONALE
78520 LIMAY
FRANCE

U.S Business MailBox:
AWAKNING JEWELRY
1887 WHITNEY MESA DR #3003
HENDERSON , NV 89014
UNITED STATES

Working hours :
Our time zone is Paris (France).
Our working hours are from Monday to Friday, from 10 am to 6 pm.

For further information about our company, you can consult our Legal Notice in our Terms & Conditions of Sale.

To contact us, send us a message to contact@awakningjewelry.com or from our contact form at the address https://www.awakningjewelry.com/pages/contact-us.

Nop! To keep the customer experience convenient and enjoyable, we do not require a signature on delivery.

We strive to pack and ship products as quickly as possible. In order to reduce the delivery time of some orders consisting of products from several of our suppliers, we may choose to divide the contents of the order into several packages to avoid transmitting any delays to the entire order. This advantageous method of delivery is on our initiative and we assume the costs.

In this case, all packages will be tracked and the tracking numbers will be communicated to you by email.

For more information about the processing, you can consult "Article 8.5 Processing Times" of our Terms & Conditions of Sale.

If you have any concerns about your delivery, feel free to contact us at contact@awakningjewelry.com or from our contact form at the address https://www.awakningjewelry.com/pages/contact-us.

No worries! It can happen. We have chosen to cover you in case of a size error for 30 days after delivery of your order (60 days during the Christmas season).

To solve the problem, simply contact us to request an exchange. Please indicate your order number, the affected product and the new size you need. We will provide you with the correct address to return the item and send you the new item in the appropriate size.

Please note that the item and its box must be in perfect condition to qualify for this guarantee. You will be responsible for the cost of returning the item but the cost of shipping the new item will be assumed by Awakning Jewelry within the limit of one exchange.

If you would like to make an exchange or simply have a question about your size, feel free to contact us at contact@awakningjewelry.com or from our contact form at https://www.awakningjewelry.com/pages/contact-us.

We will help you in this case! Be assured, you are protected by the legal warranty of conformity. In order to solve the situation, we ask you to send us photos/videos of the damaged items, its box and package, your order number and the name of the affected product withing 30 days from the delivery of your order (60 days during the Christmas period) at contact@awakningjewelry.com. This way, we can process your request quickly and send you a new product in priority at our expense.

No need to worry, you are protected by the legal guarantee of conformity. If you have received a wrong product, we will send you the right one in priority.

Simply contact us at contact@awakningjewelry.com to inform us of your problem, send us a photo of the product you received and give us your order number. So we will consider your request, inform you of the return address corresponding to your country, reimburse you for the return costs (please send us your receipt for this).

For our part, we will send you a new product without waiting for your return if the date of your request is less than 30 days since delivery (60 days during the Christmas period) or we will wait for the returned product if the deadline has been exceeded.

For further information on the legal guarantee of conformity, you can consult the "Article 10. Legal Guarantee of Conformity" of our Terms & Conditions of Sale.

Awakning Jewelry wants you to love your new purchase. However, if you need to return an item we are here to help.

All of the countries we deliver to are covered by our return policy/refund guarantee for 30 days after delivery (60 days during the Christmas period). This guarantee allows you to retract if you have changed your mind, send it back to us without giving any reason and ask for a full refund of your order.

In addition, we extend the right of withdrawal to a right of exchange valid throughout the same period. So, if you want to exchange a product for another size or model, you can do it once.

To be entitled to these guarantees, the product and its box must be in perfect condition before being returned to us and show no signs of wear or use. The cost of returning the product will be the responsibility of the customer but the cost of shipping the new product will be assumed by Awakning Jewelry within the limit of one exchange.

To find out how to request a refund or exchange, you can consult the answer to the question "How do I request an exchange or return?".

For more detailed information on the Money back Guarantee or Exchange Guarantee, you can consult the "Article 9. Money back guarantee / Right of withdrawal" of our Terms & Conditions of Sale.

If you have more questions about our exchange or return policy, feel free to contact us at contact@awakningjewelry.com or from our contact form at the address https://www.awakningjewelry.com/pages/contact-us.

To facilitate the exercise of your right of withdrawal, we have simplified the procedure to help you request your refund or exchange.

For a refund, all you need to do is provide us with: your order number, the name of the product(s) you wish to return and your choice to be refunded.

For an exchange, you must provide us with: your order number, the name of the product(s) you wish to exchange and the name of the product(s) you want with its/their size.

Please note that any return/exchange made by the customer must be approved in advance by customer service.

To send us your request, you can contact us at contact@awakningjewelry.com or by our contact form at the address https://www.awakningjewelry.com/pages/contact-us.

To facilitate your request, you can simply copy, paste and fill in the following layout in the above mentioned email or form:

I hereby notify you of my withdrawal from the contract for sale of the Item listed below:
Purchase Order number (*):
[………………………………………………………………]
Name of the customer (*):
[………………………………………………………………]
I exercise my right of withdrawal on (*):
[ ] all the products in my order
[ ] on the following products :
[…………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………
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Requesting (*):
[ ] a refund
[ ] an exchange for the following product(s) + their size :
[…………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………]
Leave a comment:
[…………………………………………………………………………………………………………………………
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……………………………………………………………………………………………………………………………
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Date:
[………………………………………………………………]
(*) Required fields.

To find out how to return my item(s), you can refer to the answer to the question "How do I return my items?".

If we have agreed to a return under the right of withdrawal, the legal guarantee of conformity, the guarantee against hidden defects or for an exchange, here is the information you need to make your return correctly :

• You will be able to send the items back to the address we deem most appropriate for your return, which we will communicate to you in our agreement email.
• You must send the item(s) back to us within 14 days of our return agreement.
• The item(s) must be returned meeting the same packaging standards used for shipping.
• You may use your preferred carrier and method of return.
• You are responsible for the cost of return shipping. In case of return under the legal guarantee of conformity or the guarantee against hidden defects, these costs will be refunded up to a maximum limit. For this purpose, you will need to provide us with proof of your expenses.

For more information on the maximum return costs refundable for the legal guarantee of conformity and the guarantee for hidden defects, you can consult the "Article 10.7 Return Shipping Cost" for the first guarantee, and the "Article 11.7 Return Shipping Cost" for the latter.

To find out when you will be reimbursed, you can consult the answer to the question "When will I receive my refund?".

If you have any further questions about this procedure, you can get in touch with us at contact@awakningjewelry.com or from our contact form at the address https://www.awakningjewelry.com/pages/contact-us.

We issue the transfer order as soon as possible within 14 days of receipt of the item(s) in question and its/their inspection by our services.

Depending on your banking institution, your refund will be credited back to you in 1 to 3 business days after we have issued the transfer order.

To find out how you will be refunded, you can refer to the answer to the question "How will I be refunded?".

If you would like to know the status of your claim, feel free to contact us at contact@awakningjewelry.com or from our contact form at the address https://www.awakningjewelry.com/pages/contact-us.

In accordance with the laws in force in France and in Europe, we will refund you by the means of payment you initially used for your order. For example, if you used your credit card, we will process the refund by this means and then you will receive your refund on your bank account.

If you would like to verify with us the payment method you initially used for your order, you can contact us at contact@awakningjewelry.com.

Since our customers are located internationally, we cannot know the return shipping costs and track them. It is therefore the responsibility of our customers to check with their local post office on the costs they will have to assume for their return.

If your return is made within the framework of the legal guarantee of conformity or the guarantee relating to the hidden defects, please keep the receipt mentioning the return shipping costs you will have to assume, so that we can reimburse you in accordance with our maximum refund. For more information on this refund limit, you can consult the "Article 10.7 Return Shipping Cost" for the first guarantee, and the "Article 11.7 Return Shipping Cost" for the second.

To help you place your order, we have written a simple procedure to follow to place an order by bank card:

1. Choose in the product pages the different items you are interested in and then click on the "Add to cart" button if you intend to buy it.
2. Once you have made your selection, go to the shopping cart by clicking on the cart at the top right of the screen. On this shopping cart page, you have the possibility to view, modify, cancel or validate your shopping cart. To validated your cart, you will need to check the box in front of "I agree to the terms and conditions of sale and privacy policy" if you agree and click on the "Check Out" button to enter in the Check Out sales funnel.
3. Once in the funnel, at the information step, simply enter the necessary data for an order, i.e. your email address and your delivery address. Then, validate this step by clicking on the "Continue to shipping" button.
4. Once in the Shipping step, you will have to choose your shipping method, by default "Standard + Tracking", then click on "Continue to payment".
5. Once in the Payment stage, select "credit card" and enter your credit card information, then click the "Review Order" button.
6. Once on the order review page, check one last time that all order information is correct. If not, click on the word "Change" at the end of the line of incorrect information, correct it, and validate each step until you return to this page. If you agree with all the information on the "Review order" page, click on the "Pay now" button to proceed with the payment of your order. This payment will be processed through a secure server and will definitely formalize the sales contract with Awakning Jewelry. Please note that by clicking the "Pay Now" button, you stating that you agree to pay for this order.
7. Wait for your jewelry to arrive, then take the opportunity to express your deepest values.
   

If you encounter difficulties in ordering, feel free to contact us at contact@awakningjewelry.com or from our contact form at https://www.awakningjewelry.com/pages/contact-us.

Your payment method will be charged automatically on the date of your order. As soon as you place your order, you may see a pending charge for the total amount of your order. The pending charge will disappear 24 to 48 hours after you place your order. There is no need to call or update anything online.

If you would like to confirm that we have charged you, you can contact us at contact@awakningjewelry.com or from our contact form at the address https://www.awakningjewelry.com/pages/contact-us.

If you’re having trouble with your credit card, make sure your billing address matches the address on file with your credit card and/or bank. Enter your credit card name and number exactly as you see it on the card. Before placing your order, add your CVV, a 3-digit code found on the back of your card.

If you encounter difficulties with your payment method, feel free to contact us at contact@awakningjewelry.com or from our contact form at https://www.awakningjewelry.com/pages/contact-us.

Our checkout is easy, fast, and secure. Just enter your email address, shipping address, and payment method, then place your order!

If you need a little help ordering, you can check out and follow the "How do I make a purchase?" or come to us for help contacting us from our contact form at the address https://www.awakningjewelry.com/pages/contact-us or by email at contact@awakningjewelry.com.

If you want to know what we do with your order information, you can read in our privacy policy the answer to the question "What do we use this personal information for?".

We accept Visa, MasterCard, American Express, Apple Pay and PayPal.

Awakning Jewelry uses all necessary means to ensure the security and confidentiality of data transmitted online. To this end, the site uses a secure mode of payment SSL (Secure Socket Layer) which allows the encryption of the customer's bank details during their transmission over the Internet. You can see that the transmission is encrypted by the software by the padlock symbol that appears in the web browser.

Payment information, including credit card numbers or paypal ID, are both protected by encryption. This information is also salts and hashes using BCRYPT. Storage data is secure and PCI-DSS, ISO 27001 and TIER III compliant.

If you want to know more about how we handle the personal information of our users and customers, you can read our privacy policy.

In rare cases you may have to pay import fees upon receipt of the goods. These costs remain the responsibility of the customer. Awakning Jewelry has no control over these charges. Customs policies and import fees vary widely by country. Please contact your local customs office for information specific to your country before ordering.

Note : Customers in the United States are exempt from import taxes and duties under $800 since President Barack Obama amended the TFTEA on February 24, 2015.

For more information about customs fees, you can consult the article "8.7 Taxes & Customs Fees" of our Terms & Conditions of Sale.

If you have carefully followed the size chart on the product page, you don't need to worry, our size chart has been carefully designed to ensure a good fit.

If you have mistakenly taken the wrong measurements and receive a product that does not fit you well, you are covered by the right of exchange that we offer to our customers at the end of 30 days after delivery of the order (60 days during the Christmas period) which allows you to change your product once without having to pay the shipping costs of the new item. You'll only have to pay shipping costs for the return.

For more information on the right of exchange, you can see the answer to the question "What is your exchange and return policy?"

A little love goes a long way!

When you're not wearing your jewelry or japamala, be sure to store it in the case it came in. This helps prevent scratches and maintain the color.

For Jewelry:

To keep your jewelry looking its best, gently rub the surface with a polishing cloth. Always wash your hands after use to make sure the cleaner has been removed. It's normal to see dark residue on the cloth, it’s a sign that it's working properly! The cloth contains a small amount of detergent that holds dirt, oil and residue that is removed from the surface of the item being polished. Never wash the polishing cloth as it will lose its effectiveness. Keep out of reach of children.

For 108 Malas Beads:

If you use your japamala regularly, you may want to clean it from time to time. You can do this by placing the mala in warm water. You can also add a mild soap if you wish. Soak the beads for a while (some suggest soaking them overnight). Use a soft brush to scrub the beads. Allow to dry completely.

Absolutely, in order to adequately protect our customers we offer the guarantees in force in France and Europe, we have extended the period of the right of withdrawal and offered a right of exchange, to all our customers regardless of their country of delivery.

Each guarantee offers something specific:

• The right of withdrawal allows you retract, to return the item or items and to be refunded the order from 30 days of delivery (60 days during the Christmas period).
• The right of replacement allows you to exchange an article with another size or model during the 30 days following the delivery off the order (60 days during the Christmas period).
• The legal guarantee of conformity allows you to replace an article that does not comply with what ordered, what was submitted by the company or the intended purpose during the 2 years following the delivery of the order.
• The guarantee related to hidden defects allows you to be refunded partially or totally if the article has a defect that makes it unusable partially or totally during the 5 years following the delivery of the order.

For further information on these guarantees, here are the articles of our Terms & Conditions of Sale to consult:

• On the right of withdrawal, please refer to "Article 9: Money Back Guarantee / Right of Withdrawal (Return & refund Policy)"
• On the right of exchange, please refer to "Article 9.10 Extension to Exchange"
• Regarding the legal warranty of conformity, please refer to "Article 10: Legal Guarantee of Conformity"
• With respect to the warranty concerning hidden defects, please refer to "Article 11: Guarantee Related to Hidden Defects"

If you need clarification or more specific information, you can contact us at contact@awakningjewelry.com or via our contact form at the address https://www.awakningjewelry.com/pages/contact-us.

We are careful to offer jewelry that does not contain hazardous materials. We exclude items that may exceed standards for the presence of lead and cadmium. In rare cases we can offer items that contain potentially allergic materials such as nickel. When this happens, we display the information on the product page.

Each of our products is treated as it should be. Therefore, we take care that our products can be both hermetically protected and presented with glamour or design.

Our Charm bracelets and Elegance bracelets come with their own case.

Our 108 Malas Beads are accompanied by their fabric carrying pouch and opp bag.

We are unable to customize jewelry at this time, but we encourage you to sign up our newsletter to be notified of our future product launches and find something you love!

As we do not design our own jewelry for the moment, we put all our energy into selecting those that perfectly match the spirit of our brand and we are commited to proposing jewelry that are affordable and meets the most common needs of our customers. Following this commitment we are able to offer you as well pieces of costume jewelry and synthetic stones as pieces of silver 925 and natural stones at a fair price.

Hazardous materials are not used in our jewelry and potentially allergic materials are brought to the attention of potential buyers.

The stones, metals and woods used in our jewelry can be imported from all over the world. The origin can be from Austrian for their crystals, by way of India for these agate stones, to the United States for its picasso marble.

All the elements used are centralized in China to be prepared, assembled and offered to our customers around the world.

We do not recommend having our products worked on by outside jewelers as this negates any chance of a refund or replacement (if a defect develops due to their work). This includes resizing or any type of repair work.

We actually do not offer any repair or resizing services. If your Awakning part is defective we invite you to contact us so that we can verify your eligibility to one of our guarantees. To this end, please send your order number and a photo or video of the defective item to contact@awakningjewelry.com.

We recommend daily wear of our non-plated jewelry, for example our 925 sterling silver products. For the plated ones, we recommend more occasional wear, such as 2 days a week.

Our 108 Malas Beads can also be worn daily with no problem.

Each product page mentions the appropriate frequency of use of the item in the features section.

In any case, it is always considered good practice to take care of the jewelry you own, whether it is made of metal or stone. If you are interested in practical advice on caring for your jewelry, you can consult the answer to the question "How do I take care of my jewelry?".

Do not hesitate to contact us if you have any doubts about how to use a specific product or what not to do with, by contacting us at contact@awakningjewelry.com of directly by our contact form at the address https://www.awakningjewelry.com/pages/contact-us.

Promo codes and deals are a great way to save more money! Every 2 weeks, we offer new promotions on our products. We are also likely to launch private sales and offers for specific events such as Mother's Day, Christmas and many more...

If you want special access to current discounts and future private offers, you can access our "Private Promotions" page with an Awakning account (If you want to create a free account, click here). To stay informed about these deals, we recommend to sign up for our newsletter. 

If you need to know how to use your promotional code, you can consult the answer to the following question "I received a promotion code. How do I apply it?"

If you are having trouble signing up for our newsletter or creating an account, please feel free to contact us at contact@awakningjewelry.com or from our contact form at the address https://www.awakningjewelry.com/pages/contact-us.

Applying a promo code is simple! You just need to follow these steps:

1. Once you are ready to check out, go to your shopping cart, then click on the "Check out" button.
2. Find the box on the right side of the page reading "Discount code".
3. Type in the code.
4. Hit "Apply" and your savings will be displayed!

If you need more information about your discount code, you can get in touch with us at contact@awakningjewelry.com or from our contact form at the address https://www.awakningjewelry.com/pages/contact-us.

You can only use one promotional code per order. However, you can combine your promotional code with the free worldwide shipping offer. You don't have to do anything, free shipping will be applied automatically if the amount of your order with the applied discount reaches or exceeds $40, you just have to place your promotional code in the checkout sales funnel.

If you have several promotional codes that apply to different products and you want to benefit from the discount, you can simply separate the products into different orders, i.e.: if you have 2 discount codes that apply to 2 different products, create a first order for the first product and apply its discount code to it and then create a second order for the second product to apply its discount code to it.

If you are interested in getting a promo code, you can see the answer to the question "How can I get coupons/discounts?".

If you would like more information about the conditions of use of our promotional codes, you can refer to "Article 5.3 Special Offers" of our Terms & Conditions of Sale.

All of our promotions are reserved for people who are genuinely interested in modern Buddhist jewelry and a more harmonious way of living in our modern societies by connecting to their core values. This is the reason why these offers are private.

If you want to access our private promotions, you can see the answer to the following question "How can I get coupons/discounts?".

If you would like more information on the conditions of use of our promotional codes, you can consult the "Article 5.3 Special Offers" of our Terms & Conditions of Sale.

We do not currently offer additional discounts for veterans or seniors.

Forgot your password? Not a problem. It happens to us too, and it’s easy to reset. We offer two ways to do this.

• Complete the steps below to reset your password on your own:  
1. Go to the page https://www.awakningjewelry.com/account/login
2. Click on the sentence "Forgot your password?"
3. Enter your email address in the "Email" field, then click on the "Submit" button.
4. In the password reset email you received, click on the "Reset your password" button.
5. Once redirected to your secure reset page, enter your new password twice for security, then click on the "Reset Password" button to proceed to the password replacement.
6. Congratulations, you can enjoy your Awakning account again and access to private promotions

Or you can also contact Awakning to have us reset your password on your behalf. Then you will need to follow these steps:

1. In the password reset email you received, click on the "Reset your password" button.
2. Once redirected to your secure reset page, enter your new password twice for security reasons, then click on the "Reset Password" button to proceed to the password change.
3. Congratulations, you can now enjoy your Awakning account again and access to private promotions

Should you need to contact us in order to get your password reset on your behalf, please just do it directly from the email address you use for your Awakning account, then email us at contact@awakningjewelry.com.

To modify your shipping address yourself, follow this steps :

1. Log in to your Awakning account
2. Access your account at "https://www.awakningjewelry.com/account".
3. Click on "View Addresses"
4. Click on the word "Edit" corresponding to the address you want to modify.
5. Modify the relevant information and click on the "Update Address" button.

Alternatively, you can also contact Awakning to ask us to change your delivery address for you. All you have to do is contact us directly from the email address you use for your Awakning account, tell us the delivery address you want to change and the change you want to appear by sending this email to contact@awakningjewelry.com.

Nothing could be easier, just subscribe to our newsletter. This way you will be informed of all new product releases, new promotions, private sales and news about personal development, Buddhism and our brand.

Please note in parallel that the e-mail address of users who have accepted cookie tracking from the cookie bar can be securely transmitted to our advertising partners so that they can more easily receive their targeted advertisements.

We offer two ways to unsubscribe from our newsletter.

Unsubscribe yourself:

Simply click on the word "Unsubscribe" written in red at the bottom right of any electronic marketing email we have sent you. You will be redirected to our unsubscribe page and the message "You’ve unsubscribed from our mailing list." will be displayed to confirm your unsubscription.

Unsubscribe by asking Awakning:

Simply contact us at contact@awakningjewelry.com directly from the email address you use for your Awakning account, to ask us to unsubscribe you from our newsletter list. We will do this manually and send you a confirmation email.

Visit our registration page by clicking on https://www.awakningjewelry.com/account/register to sign up, so we can welcome you.

If you are interested in being notified of new promotions, new products, private sales and information about Buddhism, personal development and the evolution of our brand you can subscribe to our newsletter.

To delete your customer account, please ask us explicitly to delete it by contacting us at contact@awakningjewelry.com from the email address linked to your account. We will delete it with all the data attached to it and confirm the success of the operation.

In accordance with the GDPR, you can ask us to correct, update or delete any personal information we hold on you.

You can exercise this right by making your requests directly from the GDPR control panel or you can contact us from the email address attached to your Awakning account and make your request to contact@awakningjewelry.com.

We value the privacy of our customers, just as we value our own privacy when it is our turn.

We do not sell any of your information. Neither do our partners. We ensure the strictest respect of data protection as advised by the GDPR and the CCPA.

If you want to know more about how we handle your personal information, you can read our privacy policy.

If you have a request concerning your data, you can formulate it to us directly from the GDPR control panel or by emailing at contact@awakningjewelry.com.