Privacy Policy & Cookie Policy

Version 2021.10.20

WHAT IS A PRIVACY POLICY AND A COOKIE POLICY?

Privacy Policy and Cookie Policy describes which personal information is collected, with whom they are shared, for what purposes, and how they are secured when a user uses our website https://www.awakningjewelry.com/ (the “Site”).

ARE THESE POLICIES CCPA AND GDPR COMPLIANT?

Yes, these policies are in compliance with the California Consumer Privacy Act (CCPA) for California users and in compliance with the General Data Protection Regulation (GDPR) for EEA users. As a European-based company, we believe that every user, regardless of their state/country of residence, deserves to benefit from these regulations, so we apply by default the maximum of these rights within the technical possibilities granted by our business partners. We recognize that all of our customers have the same rights with respect to their data.

IS AGE CONSENT REQUIRED FOR THE COLLECTION OF PERSONAL DATA?

The Site is not intended for use by persons under the age of 18. We do not intentionally collect personal information from children. If you are a parent or guardian and you believe your child has provided us with Personal Information, please contact us at contact@awakningjewelry.com to request deletion.

WHAT DOES "PERSONAL INFORMATION" MEAN?

To understand what Personal Information is, you need to know the two types of information that comprise it:

• Device Information: This is data related to browser information, IP address, time zone, cookie information, sites or products visited by the user, search terms, and how users interact with the Site. This information does not directly identify you.

• Order Information: We are talking about the information needed to place an order, including your name, billing address, shipping address, email address, payment information (including credit card numbers or paypal ID - both of which are protected by encryption), and optionally your phone number. Some of this information may directly identify you, which is why we share it with a very limited list of partners.

• Personal Information: When we talk about "Personal Information", we are talking about all information collected, including "Device Information" and "Order Information".

WHAT INFORMATION DO WE COLLECT?

WHEN BROWSING THE SITE

In order to better understand our audience and measure the effectiveness of our ads, we automatically collect the above device information: browser information, IP address, time zone, cookie information, sites or products visited by the user, search terms, and how users interact with the site.

ACCOUNT CREATION

To create an account, we limit the collection of order information to your e-mail address, first name, last name, and account password. This order information collected during account creation is limited to functional use of the site and not for commercial purposes.

PURCHASE

During the purchase process, we only collect information necessary for a purchase such as your name, billing address, shipping address, email address, payment information (including credit card numbers or paypal ID - both of which are protected by encryption) and optionally your phone number. Again, the collection of this order information is not done for commercial purposes. At the time of purchase, the user will have the option to subscribe to the newsletter if interested in commercial offers and news about the products, the brand and Buddhism. Please note that the email address and, optionally, phone number of users who have accepted cookie tracking from the cookie bar may be transmitted (safely) to our advertising partners so that they can more easily receive their targeted ads.

NEWSLETTER SUBSCRIPTION

Only the email address is collected. The email address is used here to offer our commercial offers, promotions, new product launches, news about Buddhism and personal development etc.

CONTACT FORM

During this process, we collect email address, name and optionally phone number. But, by default no other processing will be done with this information, it is strictly reserved for private contact.

WHAT TECHNOLOGIES DO WE USE TO COLLECT DEVICE INFORMATION?

We collect Device Information using the following technologies:

• "Cookies": are small text files that can store information, which are placed on the site user's device or computer and often include an anonymous unique identifier. For more information about cookies, see the answer to the question "What about cookies and tracking technologies ?". For access to the exact list of cookies we use on this site, see the answer to the question "What exactly are the cookies used on this website and for what purpose?".
• "Server Log files": they track actions occurring on the Site, and collect data including IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. For more information about "Server File", read this article: https://www.graylog.org/post/server-log-files-in-a-nutshell.
• "Web beacons," "tags", and "pixels": these are electronic files used to record information about how users browse the Site. For more information about tracking technologies, see the answer to the question "What about cookies and tracking technologies ?".

WHO DO WE SHARE PERSONAL INFORMATION WITH?

If our users have given their consent, we share personal information with third parties who help us use it for the right purpose. For example, we use:

• Google Analytics to help us understand how the users of the Site use it. We share only device information with them. It is possible to read more about how Google uses Personal Information here: https://www.google.com/intl/en/policies/privacy/. Users can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• Facebook Pixel to learn about the satisfaction and inconveniences that site users may encounter during their journey from an advertisement and to propose more specific offers to them in relation to their expectations. We share device information with them, as well as their email address and optionally their number for order information. You can read more about how Facebook uses personal information here: https://www.facebook.com/policy.php. Users can also opt-out of Facebook here: https://www.facebook.com/help/568137493302217.
• Shopify to power our online store and host our data, including our customers' data. We share both device and order information with this partner. You can read more about how Shopify uses personal information here:  https://www.shopify.com/legal/privacy.

We provide access to the Order Information to third-party shopify applications that help us provide quality and compliance services. We use applications from:

• iSenseLabs to help us to manage the cookie banner related to the Customer Privacy Policy.
• Vertex LV to help us provide a quality FAQ service and package tracking service.
• PageFly to help us provide ergonomic and cross-platform web pages.
• FORSBERG+two to help us provide our customers with a downloadable PDF order receipt directly from the order confirmation email.
• Judge.me to help us provide our customers with product evaluation services.

We share secure payment information with third parties that helps us process securized payment through our platform or on their own. We use:

• Paypal to offer our customers who are used to this payment method and feel more comfortable with it. You can read more about how Paypal uses personal information here: https://www.paypal.com/cy/webapps/mpp/paypal-and-your-data
• Stripe to offer our customers a specialized payment infrastructure for e-commerce that supports the most common payment methods and provides a secure and reliable service. You can read more about how Stripe uses Personal Information here: https://stripe.com/fr/privacy

Finally, we may also share the Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other legal request for information we receive, or to otherwise protect our rights.

WHAT DO WE USE THIS PERSONAL INFORMATION FOR?

Device Information

We use the device information we collect to help us identify potential risks and fraud (in particular, IP address), to measure the effectiveness of our advertising, and more generally to better understand the expectations of our customers and prospects (e.g., to learn what they like by generating analytics about how they navigate and interact with the site). Remember: this information does not directly identify you.

Order Information

We use the Order Information we collect to process any orders placed through the Site, including processing payment information, arranging for shipping, and sending invoices and/or order confirmations. We also use this Order Information to monitor our orders for potential risk or fraud, to communicate with our Customers, send them newsletters if they agree, and offer them advertising about our products if they have given their consent to do so. We do not use Order Information for commercial purposes unless the owner has unequivocally requested it. Remember: this information can directly identify you, and that's why we give it a great intention.

All of the data we collect does so in a legitimate and transparent manner. Their purpose is to ensure a quality service to all users of this website.

CAN USER INFORMATION BE SOLD BY US OR OUR PARTNERS?

No, it can’t. We consider that we should not sell something that does not belong to us. Therefore Awakning does not sell any information to anyone.

We only agree to work and share user information with partners who also agree not to sell their information. So we currently agree to work with Google, Facebook, Shopify, Paypal and Stripe.

Shopify app publishers are also required to comply with GDPR and CCPA and we don't allow them to sell our site's user data.

WHAT ABOUT TARGETED ADS ?

BEHAVIOURAL ADVERTISING

As described above, we use Device Information and a limited amount of Order Information to provide our customers and prospects with targeted ads or marketing communications that we believe may be of interest to them. This information will only be collected and used if its owners have previously consented to the use of marketing cookies on our site.

We only accept partners who give our users the ability to opt-out of data collection for targeted advertising purposes and the deletion of previously collected data. Currently, we only agree to share device information with Google and device/order information with Facebook.

For more information on how targeted advertising works, you can visit the Network Advertising Initiative ("NAI") educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

BEHAVIOURAL ADVERTISING OPT OUT

You can opt-out of targeted advertising from:
GOOGLE: https://www.google.com/settings/ads/anonymous
FACEBOOK: https://www.facebook.com/settings/?tab=ads.

In addition, you can opt-out of some of these services by visiting the Digital Advertising Alliance (DAA) opt-out portal: https://optout.aboutads.info/ and/or the AEPN portal at https://www.youronlinechoices.com/uk/your-ad-choices.

BEHAVIOURAL ADVERTISING DATA ACTIVITY DELETION

You can delete the activity/recorded history used to serve targeted ads from:
GOOGLE: https://myactivity.google.com/myactivity
FACEBOOK: https://www.facebook.com/off_facebook_activity.

HOW LONG WILL WE KEEP PERSONAL INFORMATIONS?

Awakning will retain personal information for a specific period of time depending on the type of data:

• 3 years for Device Information
• 3 years for the email address related to the newsletter subscription. The period starts from the last order or, by default, the day of the newsletter subscription.
• 10 years for Order Information. In addition, payment information is always saved until the end of this period or until our customer asks us to delete it.
• 10 years for data collected for account access. It allows account holders to maintain access to their account and specifically access to invoice receipts. In addition, this delay allows him/her and our services to facilitate the communication that follows the request. All requests sent to our services will be under the same detention delays.

For any deletion of information, our users/customers will be contacted in advance via email to inform them of the upcoming deletion and their right to object to it.

Once this period is completed, this information will be deleted or stored in our database. If site users would like more details on how long specific information is retained, we encourage them to contact us.

WHERE IS PERSONAL INFORMATION STORED?

Our hosting partner Shopify stores and protects the personal information of our site users at its facilities in Canada and the United States. Read more here: https://help.shopify.com/pdf/gdpr-whitepaper.pdf

Data collected by Google is stored worldwide. Learn more here: https://www.google.com/about/datacenters/inside/locations/

Data collected by Facebook is stored in the United States and the European Union. Read more here: https://www.facebook.com/business/gdpr#faqs

HOW DO WE PROTECT INFORMATION?

DURING TRANSFER

All our data sent is encrypted using the HTTPS protocol.

DATA STORED INFORMATION

All sensitive stored information is also encrypted, and the account passwords of our Awakning account holders benefit from the "salt and hash" protection method using BCRYPT. Stored data is secure and compliant with PCI-DSS, ISO 27001 and TIER III certifications.

PERSONAL INFORMATION

All our information, included Order information and Device information benefits of previous mentioned protections.

HOW OUR AWAKNING ACCOUNT HOLDERS ACCESS AND UPDATE THEIR PERSONAL INFORMATION?

All of our account holders have the right to access their personal information held by us and to request that their personal information be corrected, updated or deleted. If an account holder wishes to exercise this right, they may make their requests from the "GDPR Control Panel" accessible from the footer or at https://www.awakningjewelry.com/pages/gdpr-compliance as well as they can contact us by email at contact@awakningjewelry.com from its account email address.

WHAT ABOUT COOKIES AND TRACKING TECHNOLOGIES?

A cookie is a small text file that can be stored on and accessed from the device of the user of our Site when he/she visit it, to the extent they agree. We use a number of different cookies on the website, from cookies essential to the proper functioning of the site to those related to the performance of the site, through those for reporting, analytics and marketing. Their primary interest is that they allow us to distinguish one user of our site from another by using anonymous identifiers.

Cookies make the browsing experience better by allowing the site to remember actions and preferences, such as storing for the user their login information, form content, language choice, or even remembering a pending shopping cart. This means that site users do not have to re-enter this information every time they return to the site or navigate from one page to another. In addition, cookies help protect the account against authentication fraud, allowing Awakning account holders to access their confidential content and private promotions, or simply optimize the speed at which pages on the site are displayed.

Tracking technologies may be used through cookies or other similar technologies (e.g., server-side), placing small data files on devices, or monitoring site activity to allow us to collect information about how users use our site. For a first visit as well as for regular visits, it is useful for us to know whether they like a product or not, its price, the delay of delivery, whether the features and advertising meet their expectations, measure the effectiveness of our marketing campaigns, etc.

Thus, these tracking technologies allow us to have a better knowledge of what the users of our site want, appreciate, expect and to fill that expectation. Also, this gives us the ability to remind them of an offer, as well as offer it to other people who may have the same expectations.

Although cookies in general can track visits, they generally cannot directly identify the user of the site.

Users can control and manage cookies in various ways. You should keep in mind that removing or blocking cookies may have a negative impact on the user experience and some parts of our site may no longer be fully accessible.

Most browsers automatically accept cookies, but users can choose whether or not to accept cookies through their browser's controls, often found in their browser's "Tools" or "Preferences" menu. For more information on how to change your browser settings to block, manage or filter cookies, you can find the information you may need in your browser's help file or through sites such as www.allaboutcookies.org.

WHAT EXACTLY ARE THE COOKIES USED ON THIS WEBSITE AND FOR WHAT PURPOSE?

Cookies are classified into different categories depending on their purpose.

• Strictly Required category: which contains all the cookies needed for the website to function properly.
• Analytics and Statistics category: which helps us understand what people like and dislike and make our products evolve for our customers.
• Marketing and Retargeting category: to understand whether our advertising is relevant to our customers' needs and to possibly promote our products to users of our website when they browse on other platforms.
• Functionality category: which allows us to offer additional features to our visitors and customers.

You can find out the name of the cookie, the name of our partner with whom we will share the data, the purpose of each cookie and its expiration date by consulting the following tables.

Your consent applies to the following domains: www.awakningjewelry.com and the cookie statement was updated on 18/08/2021:

HOW WEBSITE USERS CHOOSE WHICH COOKIES TO ACCEPT (OPT-IN) OR REJECT (OPT-OUT) AFTER A VISITOR HAS ALREADY ACCEPTED THE COOKIES?

Users of our site can change their consent at any time from the GDPR Control Panel accessible throughout the site from the footer.

The easiest way to enable or disable certain categories of cookies and similar technologies that may be associated with them is to adjust the settings related to the Cookie Banner. Through this action, users can manage their consent for audience measurement and behavioral advertising.

To decline all information collection, click below on "Edit Cookie Preferences" to bring up the Cookie Banner, uncheck the category of cookies you want to decline or select the one you want to accept, then click the "Accepted Selected" button to save your choice.

If you have previously consented to marketing tracking and revoked it from our cookie banner we recommend that you complete your revocation to opt out of Facebook's behavioral advertising on https://www.facebook.com/settings/?tab=ads from Google at https://www.google.com/settings/ads/anonymous as well as erase their activity/history that could be collected by Facebook at https://www.facebook.com/off_facebook_activity and from Google at https://myactivity.google.com/myactivity if you want to delete all the data collected about you.

CAN SITES USERS USE THE "DO NOT TRACK" FUNCTION OF THEIR BROWSER?

Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

To appropriately disable cookies, the user of our site can exercise his right directly from the cookie banner. The latter allows him to choose which category of cookies to block or allow. Once the choice has been exercised, the user can also modify it from the previous question "How website users choose which categories of cookies to allow (opt-in) or reject (opt-out)?" section.

CAN THIS POLICY BE UPDATED?

By default this policy will be checked and possibly updated every 1 january in accordance with the CCPA. We may update this policy during the year in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons, etc.

IS IT POSSIBLE TO DOWNLOAD OLD POLICY?

Yes, you can. Each "Privacy Policy & Cookie Policy" will remain available to users of our Site. If users want to know what policy was in effect on a specific date in the past, they can download the corresponding file:

Privacy Policy & Cookie Policy - Version 2021.10.20 (Actual Version) (PDF format)

WHO IS THE DATA CONTROLLER ?

Please note that Awakning Jewelry is the data controller of your personal data. The principles set out in this Policy apply to all instances where Awakning Jewelry receives personal data as a Data Controller for the purposes described in this Policy. These purposes are the processing of data in order to participate in the various activities available on this site or as indicated in this policy.

The data controller responsible for the personal information for the purposes of the applicable European Union data protection and California data protection laws is Mr DUBOSQ Laurent.

HOW TO CONTACT THE DATA CONTROLLER ?

If you have any questions about our privacy policies, cookie policies or requests for personal data, you can contact our data controller using the details provided below:

Email : contact@awakningjewelry.com
Mail address / U.S Business MailBox:
AWAKNING JEWELRY
1887 WHITNEY MESA DR #3003
HENDERSON , NV 89014
UNITED STATES

Mail address / French Head Office:
MR LAURENT DUBOSQ
AWAKNING JEWELRY
49 RUE NATIONALE
78520 LIMAY
FRANCE